CD Services Items

Offices : First Underwriting Section

Service Items :
1. Health insurance application for the insured in category 1 (civil servants, employees of public or private enterprises and self-employed persons)
2. Handling complaints about underwriting affairs
3. Underwriting investigation
4. Call service

Offices : Second Underwriting Section

Service Items :
1. Health insurance application for the insured in categories 2 and 3 (members of professional associations without specific employers, members of farmers' association, Fishermen's and Seamen's association)
2. NHI IC Card affairs
3. Overdue premium's pressing & enforcing
4. Premium conciliation & refund

Offices : Third Underwriting Section

Service Items :
1. Health insurance application for the insured in categories 5 and 6 (the low-income, veterans, and community population)
2. NHI Relief Founds Loan
3. Charity group referral for premium sponsorships

Medical Service Management ：　

Offices : First Medical Expenditure

SectionService Items :
1. Healthcare providers contract affairs
2. NHI IC Card affairs for healthcare providers
3. Catastrophic illness card application
4. Handling complaints about dental service
5. refunds for self pre-paid medical expenses
6. Dental Affairs
7. Disease prevention projects
8. Disease management pilot projects
9. Family doctor projects
10. The "Integrated Delivery System of NHI Medical Services for Mountain Areas"

Offices : Second Medical Expenditure

SectionService Items :
1. Western medicine clinic, pharmacy, home nursing care, lab, community rehabilitation for mental health and midwifery institutions affairs
2. Chinese medicine affairs
3. Handling complaints about western medicine and Chinese medicine clinics'service
4. Inspection of healthcare providers

Offices : Third Medical

Service Items :
1. Hospital affairs
2. Handling complaints about hospital service
3. Hospice care affairs
4. Respiratory care affairs

Offices : Regional Medical Expenditure Review Unit

Service Items :
1. Prospective review
2. Home nursing care application
3. Mental health community rehabilitation Application

Service Center：　

Offices : Third Underwriting Section
Service Items :
1. NHI general Information consultation
2. Health insurance application
3. NHI IC card application & issuance
4. Overdue payments inquiry
5. NHI relief funds loan
6. Installments for individual overdue payment
7. Catastrophic illness card application
8. Premiums collection