About CD

Building a Healthy and Happy Community in Central Taiwan        
        
Fang,Chih-Ling  General Manager   
               
The Bureau of National Health Insurance (BNHI) is entering its second decade. Over these years, the Bureau has adhered to attentive management and an attitude of innovation; moreover, through comprehensive quality control, we have met the public’s demand for continually improving our service. Twice we have been honored with a Service Quality Award from the Executive Yuan, which reflects what we have achieved over the years. Over the past two years, in order to improve health care quality, accessibility and affordability for the residents of central Taiwan, our entire staff have worked even harder than before to get into the community and ensure that all eligible people are covered by the NHI.

　　 Looking back, luckily through the public’s trust and support, the Central Division (CD) has been able to rather smoothly promote its programs. Looking to the future, we hope that we can provide the public more quality health insurance and that the public and society at large continue to lend us their support and feedback in advocating and advancing a series of broad-ranging initiatives:

1.Promoting Innovative and Quality Service
　　
　　 We always take the client’s needs as our guiding direction to provide quality services. Since our goal is to serve the public well, we will continue to take surveys of public satisfaction. These surveys can give us the feedback we need to review our service and innovate new ways to deliver quality service.

2. Providing Insurance for Everyone and Assisting the Disadvantaged
　　
　　 We will continue to provide short-term financial support measures and social resources to assist those people in financial straits who are unable to make premium payments. Our goal is to lower the public’s risk of losing health insurance because of their inability to pay premiums. The promotion of public concern includes encouraging contributions from our staff and their families, and inviting the medical providers to hold auctions and other activities to raise funds.

3. Launching the NHI IC Card and Managing the Personal Data Securely
　　
 　　 In 2004, the NHI IC Card was brought completely online, ushering in a new era for receiving medical care. How to properly use and manage the vast amount of information contained on NHI IC cards is a test of the BNHI’s management skills. In addition to maintaining a stable information system for convenient NHI IC card services, we also require that all personnel follow the Personnel Data Protection Law by handling all NHI data in the strictest confidence. Because of such privacy concerns, NHI IC card at first stage will contain no record of the individual’s medical history. In the future, only after there is a favorable public consensus, personal data will be included on the NHI IC cards. The BNHI will then continue to educate the public on the inclusion and use of confidential NHI IC card data.

4. Pursuing Superior Medical Quality
　　
　　 The global budget payment system has been completely implemented, and CD is working hard to cooperate with the medical providers. Through co-management, we’re achieving the goal of meeting the public needs of health insurance. Therefore, we will continue to implement hospital self-management, expand family doctor integration trials, promote evidence-based medicine, establish quality assessment modules, research and publication of quality index, and hold specialized seminars. Through these activity , we can further enhance our medical quality.

　　 The quality of NHI operations is closely linked to public welfare. Moving forward, CD will continue with its efforts, and maintain its dedicated work attitude to provide the best service to NHI clients in four cities and counties of central Taiwan. We also hope that all aspects of society will lend their support, and work together with us to build a healthy and happy community.